Preguntas frecuentes

Yes. The products must be in the same state in which they were sent, without having been used, and with the original packaging, packaging and hanging labels in good condition. You can make an exchange for the same product in another size, or for any other product of the brand, subject to stock availability. In case there is a difference in favor of the client, it can be used as part of the payment of another product or it will be left on account with a payment code. If the difference is in favor of the brand, the customer must cancel it in order to obtain the higher value product.

CHANGESYou must send an email to info@volereshop.com where you will attach the invoice. You must specify the reason for the exchange and the size or merchandise for which you want to exchange. The change time is 15 days and you can find more information in company policies and terms and conditions. EAST COAST: If you wish to make the change in person, it will not cost anything and the change will be coordinated through email or WhatsApp +507 6961 0345 from Monday to Friday from 9 am to 12 pm. CHANGES BY MAILYou must pay the shipping charge that varies according to the area or region where you are.

Yes. You must send an email to info@volereshop.com where you will attach the invoice. You must specify the reason for the return for subsequent reimbursement. The garments must have a label and come with their original packaging. You must send the product you wish to return within the first 7 days of purchase. The reimbursement time can be made within 7 days after receiving the garments and the client must provide a bank account for the transfer of the same. If the product is returned in person, there will be no cost. It can be done from Monday to Friday from 9 am to 12 pm by appointment by whatsapp. If you wish to return the product by mail, this will be the responsibility of the customer. You can find additional information in company policies and terms and conditions. Refunds will only be made for correctly returned items. If your return does not meet the required conditions, we will not be able to move forward with it.

This is unusual but in the event that, exceptionally, you have received a defective or incorrect product, the process is the same as if it were an exchange with the difference that VOLERE S.A will bear all shipping costs< /p>

We try to have the stock of the online page that corresponds to the real one, but if any inconvenience arises, we will contact you by WhatsApp to offer you a similar option or refund your money.

At VOLERE we want you to have an excellent shopping experience, that's why we offer you several shipping options so you can choose the one that best suits your comfort. You can choose between home delivery or pick up in Costa del Este, depending on stock availability. The shipping costs and approximate delivery times are calculated by the website automatically according to location. You will see this info at checkout. Please note that during special actions such as seasonal discounts and promotions on the website, processing, shipping and delivery times may be affected.

On the EAST COAST Monday to Friday from 10 am to 4 pm Saturdays 10 am to 12 pm Closed on Sundays These Schedules do not apply to holidays or holidays

Monday to Saturday from 9 am to 1 pm Closed Sundays These Schedules do not apply to holidays or holidays The Schedule may be modified with prior notice